Bioactive Gym – Refund & Returns Policy
Memberships
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Direct Debit Memberships:
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Members may cancel with one month’s written notice.
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A 7-day cooling-off period applies for new Direct Debit members, starting from the date of induction.
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The first month’s payment is non-refundable.
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Prepaid Memberships:
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Non-refundable and non-transferable.
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No refunds will be issued for unused time.
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Classes & Personal Training Sessions
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One-off classes or personal training sessions are non-refundable once booked.
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Cancellations or rescheduling must be made at least [insert your gym policy: e.g., 24-48 hours] before the session. Late cancellations or no-shows are non-refundable.
Digital Products (Recipe Packs & Meal Plans)
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All digital products are non-refundable once downloaded.
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By purchasing digital products, you acknowledge that they are delivered instantly and cannot be returned.
Shop Items / Physical Products
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If a product is faulty or damaged on arrival, please contact us within [insert timeframe: e.g., 7 days] of receiving it.
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Bioactive Gym will either replace the item or issue a refund once the issue is verified.
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Items returned for reasons other than fault or damage may not be eligible for a refund.